ABSTRACT
The benefits of digital technology for both clients and counsellors are well noted and it is hypothesised that in the online therapy is likely to overtake the volume of clients that access face-to-face therapy. This inevitably raises questions and adds the challenge of facets of communication being lost in translation from when experiences develop internally to when they are shared through language. It is clear that the therapist's endeavours to respond with empathic reflections are attempts within the therapeutic relationship to redeem what is being lost in translation. N. Barden and G. Williams cut to the heart of the matter when they suggested that what is lost in translation is the client's intersubjective reality. Through the exploration of clients' experience in the hermeneutic circle it is highly possible that meaning may be lost in translation because, without the visual clues, all clients and therapists can mostly go with is language used in the description and exploration of the narrative.
