ABSTRACT
This chapter focuses on how individual and collective learning take place in organizations and how organizational consultation can be viewed as the staging of collective learning processes. In the initial stages of a consultation, which and how many of the organization's managers and employees should be included as participants is often a major and open question. Collective learning processes require there to be people in the organization—preferably many people—who get the opportunity to participate in activities that go through all four stages. They are a broad generation of knowledge, the integration of knowledge within the organizational context, collective interpretation and assuming responsibility for actions. There are many approaches to understanding systemic consultation. One of them is to see the consultant's work on the overall design, contract, planning, and realization of activities as the creation of structures and processes that improve the conditions for collective learning processes.
