ABSTRACT

Crisis and peripeteia is in the third phase of the consulting assignment that the consultant will become most conscious of his own contribution. The client's expectation, or rather fantasy, is often that the consultant will now really make a difference, that the consultant will intervene and offer advice which will then solve the problem at hand. In dramaturgy, third phase is described as that of crisis and peripeteia, or literally of "judgement" and "upset". In King Lear, the judgement consists of the collective statements of the three advisers. The same thing happens in the management consulting process: in this phase, the consultant presents a well-founded, personal analysis of the situation, which the client rightly receives as an independent judgment. In consulting, the judgement of the consultant often proves to reflect an already existing "inner voice" of the client. The client is invited to look at the situation from a different perspective or even to do things differently in the future.