ABSTRACT

“A keyworker is a friend that you can turn to, and it’s a friend who I can talk to when I’ve got problems, like what I’m talking to you about, about what has happened in my life—you know, because a lot of things have happened—They’re helpful, so to that end it makes one feel that they are different to all the others, and it means that I can turn to them when I’ve got that many problems or whatever.”