ABSTRACT
This chapter presents four episodes from action-research experience, illustrates the relationship between "knowledge-into-use" and "the dynamics of action". They represent a learning process: in the first two, research was in some sense dominant in a way that did not sufficiently accommodate the dynamics of action; in the last two, the two frameworks have become much more integrated. One essential for consultancy is "starting from where the other is". Transference is not only transferring feelings onto the consultant; it is also affecting the consultant. Where it is possible to understand and make use of this phenomenon, the two frameworks—of knowledge-into-use and the dynamics of action—come very close together. The industrial partners in the consortium were construction companies in Finland, the United Kingdom, and Germany and some of their suppliers, clients and consultants; the Institute's part was to work with the human and organizational aspects.
