ABSTRACT

This chapter offers a provisional account of the significance of emotions, the flow of feeling in thought and action, within organizational settings. The emotional patterning within, whether located in individuals, in groups, or across the whole socio-psychic field, is a conduit of potential intelligence about the organizational object, seen under the four conditions. The four conditions are: the organization as process, the organization as structure, the organization as enterprise, the organization as contextually embedded. Every organization is an emotional place. It is an emotional place because it is a human invention, serving human purposes and dependent on human beings to function. Organizations are interpersonal places and so necessarily arouse those more complex emotional constellations that shadow all interpersonal relations; love and hate, envy and gratitude, shame and guilt, contempt and pride. Emotions are constitutive of organizational life because they are constitutive of all human experience.