ABSTRACT
After a discussion on regulations, applied technological issues, project management, operations and maintenance, and financing of natural gas transmission and distribution projects, it is equally important to contextualize the downstream part of the natural gas value chain. This part of the value chain deals with marketing, pricing, customer service, and related issues. An attempt has been made to discuss these issues separately for transmission activities and for distribution activities. That is because all marketing aspects of transmission business mainly has a business to business context, whereas natural gas distribution operates largely in business to customer context.
