ABSTRACT
Chapter 3 introduces the reader to the method deployed in the research project that provided the primary evidence for the investigation of P&I in Singaporean SMEs. The methodology is explained as a three-part process including the systematic literature survey above, which involved reviews of academic databases like Scopus, Google and the Web of Science. This was followed by a series of interviews (20) with the CEOs of Singaporean SMEs to surface the policy context and the practical challenges that they face. Finally, a Delphi study of global and local experts and thought leaders (including academics, government officials and policy makers) was conducted and focused on the drivers of P&I in SMEs. The triangulated approach produced six thematic drivers of total factor productivity: technology and capital utilisation, pay and performance management, training, development and organisational learning, innovation culture, government policy, markets and regulation and leadership and management quality.
