ABSTRACT
Adoption of technology-enabled care services (TECS) is a complex process with a minority of front-line teams across all healthcare settings embedding technology into their day-to-day work, with vast numbers of practitioners and patients being left behind. Organisations need health economy-wide agreements for enhancing collaboration amongst healthcare teams with wide-scale availability and interconnectivity of TECS embedding its use as part of usual service delivery. In National Health Service (NHS) Scotland, the ‘Access Collaborative Programme’ is a different way of bringing patients, clinicians and other NHS staff together to look at ways patients can receive timely and accessible care. Primary care workforce teams should be supported to develop the skills and confidence needed to make effective use of digital modes of delivery or tools. A shared management plan between patient and relevant care professionals should be a norm for a patient with an long-term condition or a person whose lifestyle habit may adversely affect his or her health.
