ABSTRACT
Most project managers are skilled in directing teams in collaboration with team members and stakeholders on projects. However, facilitation requires a new dimension in working with team members and stakeholders who may have different opinions about what was significant in a project. Reconciling some of these positions is extremely important in project Lessons Learned. Project managers must be prepared to lead the discussion, at all levels of the organization, with regard to project Lessons Learned, their benefits to the organization and to customers, and how they are developed and contribute to a continuous improvement environment in the organization. Project managers must also develop the key skill of reframing, which means putting the scenario details in a form that takes account of the most accurate objectives, culture, processes, and structure in place in the organization at the time the Lessons Learned were developed.
