ABSTRACT
Airline managers may be lucky enough to have a colleague who is willing to share one of their reports from which they can take the overall structure and adapt for their purposes, but this runs the risk of simply replicating common structural mistakes and pitfalls. Knowing Airline managers' readership and the question(s) that they want answered will also guide Airline managers in focusing upon the points that they care about. In the planning stages, think about what the central purpose of writing their report is going to be. Whilst Airline managers are considering their interview or assessment style, try to be conscious of their own ability to listen. In a normal conversation with family or friends, the share of the conversation is relatively even. In an interview or assessment situation, the bias should be towards the interviewee talking more, whilst airline managers lead the conversation with ‘open’ questions.
