ABSTRACT
This chapter discusses what researchers and practitioners have learned about conflict resolution. It traces the origins of intergroup conflict to realistic conflict between the groups, perceptions of relative deprivation, and unmet psychological needs. The chapter focuses on techniques of resolving intergroup conflicts, starting with one of the most time-honored and least effective—deterrence. The fundamental premise of realistic group conflict theory is that many intergroup conflicts have their basis in competition for power or scarce resources or in differences in values, beliefs, or norms. Effective problem solving often requires that each party understands the goals, values, and needs of the other, a process that usually involves a substantial exchange of information. Mediation, the use of third parties to resolve disputes, is often an effective technique of conflict resolution. Mediators who have a friendly manner and who have control over the process of the negotiations have been found to be the most successful.
