ABSTRACT
This chapter looks at a secondary school as a total system without a casework bias. The most promising alternative system is then selected and resources made available to implement it. It is the systems team whose collective experience and responsibility ensures creative but practical innovations and the new system is monitored and evaluated by it in the same way as the original systems analysis. One problem in dealing with educated people, like teachers, is their verbal fluency and in this exercise, aimed to extract the minimum amount of information necessary to define each job. The wording of the questionnaire was worked out at a systems-team meeting where the School Psychological Service members were reliant on school staff for the most generally understood and unambiguous wording for that school population. The 'unspecified' teacher citations comprised un-named teachers, and teachers who were named but who bore no special relationship to the pupil.
