ABSTRACT
In this chapter, the author addresses the issues of how the Educational Support Service (ESS), was seen by others. He wants to attempt some evaluation of how effective people were at supporting children with special educational needs in ordinary schools. The ESS was formed primarily to support the integration of children with special educational needs into ordinary schools. He begins each interview by asking parents to talk about their children and to explain any problems or difficulties they had with learning. Parents complained of a lack of information from professionals generally and of little opportunity to express their points of view regarding the needs of their own children. He attempts to focus the attention of parents on the role of the ESS, discover what they felt about the service and discusses their understanding of 'special educational need'. Comments on special educational need were confined to their own children beyond whom they were unable to generalise.
