ABSTRACT
In order to improve performance, feedback and the knowledge of what is happening are key elements of operational management. The biggest change when transforming to Lean information technology is the introduction of visual management. Visual management fulfills a crucial role in Lean. The day board is the tool that visualizes the short-term work. It is used to support a brief meeting that starts the day’s activities. A 15-minute time-boxed daily meeting, known as day start or daily standup, offers the team a moment to discuss operational performance and allows for synchronization of workload among team members. The team’s aim is to ensure that tickets “flow” across the board as the work progresses. This board helps to identify where there is spare capacity for work to be pulled into the next step in the process, and is known as a kanban board.
