ABSTRACT
The Lean information technology (IT) leader must help the team to take steps to create a new reality. This means encouraging kaizen and helping individuals to develop further. Leaders go through shock that the “business as usual” world is changing, even though they often cause the change as a result of the desire to provide more value more quickly to customers. As more and more new information about Lean IT enters the organization, the leader can feel incompetent. The team members will be faced with the reality of their situation, leading to denial and potentially a feeling of incompetence. The stance an individual takes towards the change depends on their experiences with organizational change in the past. IT has seen many different technological and organizational hypes, which together make the longer-serving IT employees skeptical or even immune to the change.
