ABSTRACT
This chapter looks at ways of generating solution ideas, techniques for selecting and prioritizing the solutions and testing solutions. All of these methods are useful but the one that stands head-and-shoulders above all of them is going to the gemba. Policies were adjusted and the information manager was given an overall responsibility for ensuring that the project was fully defined. There are many options when choosing idea generation techniques. The techniques described below are well-known, often-used, proven techniques that generate many ideas. Brainstorming is about generating as many ideas as possible. The solution matrix is a simple tool that we saw earlier, made up of two axes: feasibility and impact. Feasibility represents the ability of the Information Technology organization to actually implement the solution. Building a communication plan is essentially about ensuring that the right people are given the right information at the right time.
