ABSTRACT
Frameworks and standards, particularly in the area of IT Service Management, aim to ensure quality. Most frameworks have some element of continuous improvement. IT best practice frameworks deliver content on how topics like architecture, service management or security should be approached. They present an ideal end-state picture of the way the world of IT should look and operate. Since the advent of the Mass Production information technology (IT) organization, there have been many efforts to standardize and ensure that high-quality services are delivered. Lean IT is an improvement approach uniquely focused on pursuing the delivery of value to customers with the least amount of effort. In other words, Lean IT while similar in nature to other quality systems balances both the concept of effectiveness with efficiency with a goal to establish a “Fit for Purpose” approach to continuous improvement. IT Service Management is constructed around the need for standardized IT processes.
