ABSTRACT
The eradication of waste through continuous improvement leads to the Lean principles of flow and perfection. In the same way, problems are seen as opportunities to improve customer value, rather than a reason to apportion blame. Lean challenges people to think differently in the process of delivering value. People working within Lean Information Technology (IT) organizations distinguish themselves from other organizations by the fact that they are prepared to learn and that their environment encourages them to learn. One of the key challenges is for Lean principles to become an integral part of the paradigm used by managers for steering the organization. Lean, as part of the management paradigm for IT organizations, means managing based on the results produced for the customer. The Lean transformation means a significant change in the way managers do their work. This has proven to be one of the more difficult aspects of moving to an IT organization based on Lean principles.
