ABSTRACT
Society is full of potential change agents agitating for improvement, enhancement and further development. Aspirant initiatives range from improving public services, reforming government and available services and engaging younger voters in politics, to the transformation of organisations, the successful implementation of mergers and acquisitions and the development of digital presence, experiences and perspectives to corporate life, social communities and consumer behaviours. Realising that implementing change takes a long time can therefore improve the chances of success. Successful delivery of change requires advancing through stages that build on one another. Change is often devised in order to improve the status quo, but the mere intention to effect such change invokes opposing emotions and feelings and fosters active and intentional resistance. Project managers are increasingly aware that the success of their projects and the resulting products extends beyond technical implementation and handover.
