ABSTRACT
Any managerial decision is based on data and the right decision is in relation to defined business objectives. Performance management provides data concerning achievement of objectives.
The reasons for monitoring/measuring business performance are expressed in (Pidd 2012): – If you don’t measure results, you can’t tell suc-
cess from failure. – If you can’t see success, you can’t reward it. – If you can’t reward success, you’re probably
rewarding failure. – If you can’t see success, you can’t learn from it. – If you can’t recognize failure, you can’t correct it. – If you can demonstrate results, you can win pub-
lic support. Briefly, if one cannot measure it also cannot
manage. Therefore this approach creates more questions that must be solved in practice-in application of BPM in an enterprise.
