ABSTRACT

Language, Bureaucracy and Social Control explores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the 'productive' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in contexts such as banking and education.



chapter 1|16 pages

Language, bureaucracy and social control

chapter 4|26 pages

Role behavior in discourse

chapter 5|36 pages

The client's perspective

Clients as citizens

chapter 6|23 pages

The bureaucrat's perspective

Citizens as clients

chapter 7|35 pages

The discourse of mediation

Bureaucrats' dilemma and clients' wisdom

chapter 8|10 pages

Instead of a conclusion