ABSTRACT
This reader presents a balanced collection of 16 administrative profiles of high-level government and nonprofit officials for course use. The profiles were originally published as part of a series for Public Administration Review. The profiles themselves cover a wide range of public service professionals at the local, state, and federal levels, and are written by a distinguished cast of authors. A concluding chapter by Riccucci pulls together and synthesizes the various themes of the profiles.
TABLE OF CONTENTS
chapter |12 pages
Leadership and the Transformation of a Major Institution
Charles Rossotti and the Internal Revenue Service
chapter |14 pages
Leadership with an Enduring Impact
The Legacy of Chief Burtell Jefferson of the Metropolitan Police Department of Washington, D.C.
chapter |12 pages
Being There Matters—Redefining the Model Public Servant
Viola O. Baskerville in Profile
chapter |9 pages
Managing the “New Normalcy” with Values-Based Leadership
Lessons From Admiral James Loy
chapter |9 pages
Nancy Alfaro as an Exemplary Collaborative Public Manager
How Customer Service Was Aligned with Customer Needs
chapter |14 pages
Prosecuting Nazi Collaborators and Terrorists
Eli Rosenbaum and Managing the Office of Special Investigations
