ABSTRACT

Researchers have revealed that real expertise, while applied to well-defined tasks with highly circumscribed contexts, often stretches beyond its routine boundaries. For example, a medical doctor may be called upon to diagnose a rare disease or perform emergency surgery outside his or her area of specialization because other experts are not availab

part |1 pages

Part IV: Copying with Uncertainty in a Changing Workspace

part |1 pages

Part V: Teams Out of Context