ABSTRACT
David Osborne and Ted Gaebler’s Reinventing Government(201) is the most popular paradigm of public administration in the 1990s. It produced a popular agenda for high performance government, an agenda which Vice-President Albert Gore and the National Performance Review(202) adopted in Creating a Government that Works Better and Costs Less. Their recommendations for process and service improvements may have greater impact than those contained in a dozen or so comparable efforts over the last century. Perhaps government has never been under such pressure from the public to be more productive and effective; nor has government appeared more willing to change.
