ABSTRACT

This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.

chapter 1|7 pages

The Good and the Bad News About Quality

chapter 2|8 pages

Myths and Realities

chapter 3|8 pages

Keys to Managing Quality

chapter 4|6 pages

Key 1: Knowledge of Customer Requirements

chapter 5|4 pages

What Bugs Customers?

chapter 6|7 pages

The Ultimate in Displeased Customers

chapter 7|6 pages

Learning from the Customer

chapter 8|5 pages

Key 2: Anticipating Defects

chapter 9|12 pages

Quality Catastrophes

chapter 10|7 pages

Management Controllable Defects

chapter 11|8 pages

Worker Controllable Defects

chapter 12|5 pages

Key 3: Quick Detection of Defects

chapter 13|8 pages

Inspecting for Defects

chapter 14|10 pages

Reporting Defects

chapter 15|6 pages

Key 4: Coordination

chapter 16|8 pages

Making Coordination Work

chapter 17|7 pages

Coordinators: Who Will Lead?

chapter 18|8 pages

Key 5: Effective Problem Solving

chapter 19|10 pages

Basic Statistics

chapter 20|11 pages

Process Capability

chapter 21|7 pages

Which Product Is Best?

chapter 22|8 pages

Is the New Way Really Better?

chapter 23|9 pages

Frequency Distribution Charts

chapter 24|10 pages

Interpreting Control Charts

chapter 25|8 pages

Controlling Processes with Pre-Control

chapter 26|5 pages

Divide and Conquer

chapter 27|14 pages

Understanding Regression Analyses

chapter 28|9 pages

Designing Experiments

chapter 29|8 pages

Plan Experiments—Don’t Muddle Through

chapter 30|5 pages

Traps, Snares, and Pitfalls Along the Way

chapter 31|6 pages

Quotable Quotes