ABSTRACT

The ability to communicate effectively with patients and their families is one of the most valuable skills a physician can possess. It is the bridge to a relationship of trust between the physician and the child and family. This skill becomes even more important when a physician must communicate distressing information, when a child’s condition deteriorates, or if death occurs. How such information is conveyed during catastrophic events has a profound impact on the coping and grieving process of families (1). It is vital that a physician be educated in and adhere to principles of compassionate communication. The informant’s behavior and preparedness during these times of crisis will have a lasting effect on the family.