ABSTRACT
The following sections will use a contextual framework, constructed from research findings and operational experience, to help guide a discussion of the process by which people recover from system disturbances. The framework describes the context and causes of a problem, the problem itself, the effect and exposure, the recovery process, and the outcome. The conceptual framework, along with the research findings and operational experience, is also the basis for a tool called the “Recovery from Automation Failure Tool” (RAFT). While this work was originally undertaken in the field of air traffic management (ATM) for EUROCONTROL, the findings can be generalized to other industries.
