ABSTRACT
Ergonomics is a product quality criterion from the viewpoint of total quality management (TQM). An effective quality system should be designed to satisfy stated or implied needs and expectations of customers while serving to protect the organization’s interests (EN ISO 9004-1: 1994). Today the manufacturing personnel in an industrial context are considered to be internal customers, and the end-users are considered to be external customers. All customers have needs and expectations, including ergonomics and quality, regarding their interaction with products (Eklund 1997).
