ABSTRACT
THE OVERALL PURPOSE of quality management is to satisfy the customer, to conform to requirements, to ensure fitness for purpose, and to ensure the product is fit for use. It is that set of activities/tasks that are required to ensure the project satisfies all the needs for which it was undertaken (and which are documented in the statement of work), and includes a focus on quality management from the perspective of product, processes, and the people needed to make quality an effective and efficient aspect of successful project completion.
