ABSTRACT
The single most influential factor in acquiring accurate and reliable data is the hiring, training, and managing of qualified people. Regardless of all the documentation and automation available in a laboratory, if people are not properly qualified and motivated to handle all laboratory activities, one will not obtain consistently good analytical data. For example, the best computerized systems cannot generate accurate and reliable data if the operator makes wrong entries because he or she did not receive sufficient, job-oriented training. In order to perform the job well, each employee must have a background combining education, experience, and training.
