ABSTRACT
E-mails,. phone. calls,. and. memos. are. important. tools. for. everyday. business.communication..A.phone.call.is.real-time,.immediate,.and.interactive,. whereas.a.hard-copy.memo.appears.concrete.and.official..E-mail.is.a.cross. between.a.phone.call.and.a.memo..Although.not.as.interactive.as.a.phone. call,. e-mail. still. allows. you. to. reply. to. another. e-mail. easily. and. quickly.. Although.not.as.concrete.as.a.memo,.e-mail.still.provides.a.record.that.can. be.printed.and.stored.
