ABSTRACT
Introduction Many organizations use a 360-degree multi-rater assessment to help determine who has leadership potential. The term 360-degree feedback has become synonymous with obtaining feedback from multiple sources. Other names include multisource, full-circle, group performance review, 180-degree, and more recently, the 720-degree. The tools combine input from supervisors, peers, and direct reports to provide a broad perspective of an employee’s strengths and developmental needs. It has also been used extensively as part of an organization’s performance appraisal system. In addition, the aggregate data (cumulative results for a group) provide an organization with crucial information for effective strategic planning, succession planning, overall training needs, improved team building, and customer service.
