ABSTRACT
This entry focuses on how research approaches labeled as sense-making or sensemaking are used to address user-oriented research relevant to the study of human information behaviors. This entry starts with a focus on the turn to sense-making in user studies and then reviews the historical and methodological roots and application contexts of the five most visible approaches that have addressed sense-making (or sensemaking) systematically in four fields: Human-Computer Interaction (HCI) (Russell’s sensemaking); Cognitive Systems Engineering (Klein’s sensemaking); Organizational Communication (Weick’s sensemaking; Snowden’s sense-making); and Library and Information Science (LIS) (Dervin’s sense-making).
