ABSTRACT
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
TABLE OF CONTENTS
part |21 pages
Introduction
part |57 pages
Overview of Evaluation
part |76 pages
Question, Answer and Librarian
part |37 pages
Those Who are Served
part |50 pages
Other Approaches
part |90 pages
Evaluating Reference Sources
