chapter  12
13 Pages

Deliver more than words

WithJonathan Downie

Continued Professional Development can be anything from attending training aimed at our clients to working on our consecutive interpreting techniques. The interpreter who has a degree in engineering alongside their interpreting degree will likely make a better interpreter at a factory tour than the qualified interpreter who spent three days in YouTube videos and term lists. The second interpreter might know the terms, but the first one has lived them. Believe it or not, there is good research to prove that, too. The interpreters who want to thrive could benefit by learning from the shops that are thriving. In the UK, apart from cutting costs to drastically low levels, the shops that are growing have some combination of excellent customer service, unique products and a reputation for innovation.