ABSTRACT
Managing the safety and security within a hotel is vital to delivering hospitality to guests. A health and safety programme is a process for managing health and safety in the workplace. Data security is an increasingly important issue for hotels, with major brands falling victim to hackers. Physical security systems are being ’integrated’ so that access control systems, alarms and cameras are coordinated. Security measures must be discreet, however, and it is essential to strike the right balance between safety and intrusiveness. ‘The hospitality industry has some unique challenges surrounding data protection, privacy and security,’ says Kevin Richards, a managing director at Accenture and former international president of the Information Systems Security Association. A safety and security manager establishes plans related such topics as bomb threats, emergency communication and evacuation, employee safety training, fire safety systems, guest and employee safety, and room key security.
