ABSTRACT
A hospitality organisation is able to deliver its products and services once it has integrated its assets, employees, materials and processes. The operations system of an organisation is the part that produces the organisation’s products. In hospitality organisations, the product is primarily a service accompanied at times with some form of physical goods. The input-transformation-output model can also be identified within organisations themselves, where there are several units or departments which act as smaller units of the overall organisation. Performance objectives are the goals an organisation must achieve, selected based on the strategy of the organisation, and influenced by its relevant stakeholders. The deployment of operating assets relates to the set of repeatable, quantifiable and measurable activities performed within the hospitality organisation in order to successfully prepare and deliver products and services for eventual consumption by, and interaction with, the customers.
