ABSTRACT
This chapter focuses on hotel management has so far covered the position of General Manager as well as provided a brief overview of other members of the Executive Committee. The organisational chart of the Movenpick Hotel Amsterdam City Centre, Amsterdam, was limited to the levels of the hotel’s management team headed by the Executive Committee. The Sales and Marketing Manager is expected to employ participative management, using it to monitor and motivate the sales and marketing force in order to help increase revenues and maximise the hotel’s market and/or media profile. A property management system is organised into modules which are at the core of the hotel’s ability to deliver excellent service to its guests. In the hotel industry, the general manager is the head executive responsible for the overall operation of an individual hotel establishment, including its financial profitability.
