ABSTRACT
This chapter focuses on many areas of Human Resource Management (HRM) in a hospitality business setting. The HRM involves five main functions, which are planning, organising, staffing, leading and controlling. Human resources concepts and techniques are important to all managers for an array of reasons but probably the most important reason is to avoid recruitment mistakes. The hospitality business is a people business and therefore recruiting and selecting people to fill new or existing positions in the sector are crucial elements of human resource activity in all hospitality organisations, irrespective of size, structure or activity. ‘Managing performance’ is typically applied in a wider organisational context, and is used to refer to the ways that organisations plan, coordinate and use their resources, including their human resources, to achieve business aims and goals. Compare and contrast the various ways in which human resources services are organised within organisations.
