chapter  10
48 Pages

Process and Control

ByJos Marcus, Nick van Dam

This chapter discusses the management of organisational processes. It explains various types of business processes, business process control, quality and quality methods, and the various levels of organisational management and their specific tasks. Organisations can only survive if the production process is continuous – which depends, among other things, on the organisation’s relationship with society and the demand for its products. A growing number of organisations have come to the conclusion that process control is important for obtaining a competitive advantage. Controlling an organisation’s business processes involves quite a number of logistical issues, including supply volume optimisation, delivery time optimisation, and customer order optimisation. For improved organisational functioning, organisation-directed methods such as risk and unit management can be used. Many enterprises pay attention to quality management in the area of business processes. Total quality management integrates and performs all quality-related activities and makes decisions that influence quality, irrespective of position within the organisation.