ABSTRACT

Integrating Business Management Processes: Volume 3: Harmonising Quality, Food Safety and Environmental Processes (978-0-367-48547-4)

Shelving Guide: Business & Management

The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness and is intended to provide readers with practical "how to" methods for integrating quality, safety and environmental management processes.

This volume sets out procedures and flowcharts to show how the integration of these processes can be achieved. Separated into management procedures, core procedures, support procedures and assurance procedures and complemented by practical examples, this book is an invaluable resource for complete systems development and integration.

This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage.

Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

chapter Chapter 1|16 pages

Integrating Management Systems

part 1|98 pages

Management Procedures

chapter |8 pages

BMS 000 Business Management System

chapter |2 pages

MP 000 Our Company

chapter |4 pages

MP 001 Internal and External Issues

chapter |3 pages

MP 002 Interested Parties

chapter |2 pages

MP 004 Scope

chapter |6 pages

MP 005 Planning IQFSE Management System

chapter |7 pages

MP 007 Risk Management

chapter |4 pages

MP 008 Objectives

chapter |3 pages

MP 010 Our Commitment

chapter |5 pages

MP 013 Operational Planning and Control

chapter |6 pages

MP 014 Strategic Planning

chapter |4 pages

MP 015 Production Planning

chapter |2 pages

MP 016 Looking After Our Customers

chapter |4 pages

MP 017 Management of Emergencies

chapter |4 pages

MP 018 Emergency Response Planning

chapter |5 pages

MP 020 Change Management

part II|157 pages

Core Procedures

chapter |6 pages

CP 001 Approval of Suppliers

chapter |4 pages

CP 002 Offering Contracts

chapter |2 pages

CP 003 Purchasing Information

chapter |4 pages

CP 004 Purchasing

chapter |2 pages

CP 005 Purchasing Engineering Items

chapter |3 pages

CP 006 Purchasing Technology Resources

chapter |4 pages

CP 007 Inward Goods Receipt

chapter |4 pages

CP 008 Inward Goods Inspection

chapter |3 pages

CP 009 Issue of Inward Goods

chapter |3 pages

CP 010 Inspection and Test Status

chapter |8 pages

CP 012 Production Process Control

chapter |8 pages

CP 013 Design and Development

chapter |3 pages

CP 014 Release of Finished Products

chapter |6 pages

CP 015 Handling and Storage of Goods

chapter |4 pages

CP 016 Customer Requirements

chapter |3 pages

CP 017 Take Order

chapter |3 pages

CP 018 Processing Orders

chapter |3 pages

CP 019 Picking Orders

chapter |4 pages

CP 020 New Product Development

chapter |3 pages

CP 021 Delivery

chapter |4 pages

CP 022 Post-Delivery Activities

chapter |4 pages

CP 023 Business Continuity

chapter |3 pages

CP 024 Preparation for Hazard Analysis

chapter |5 pages

CP 027 Management of HACCP Plan

chapter |4 pages

CP 028 Pre-Requisite Programmes

chapter |7 pages

CP 029 Recall Procedure

chapter |2 pages

CP 036 Sales Process

chapter |3 pages

CP 037 Visit Planning

chapter |2 pages

CP 038 In-Store Procedure

chapter |2 pages

CP 039 Offer of Samples

chapter |2 pages

CP 040 Sales Meetings

chapter |4 pages

CP 041 Receiving and Storing Food Items

chapter |2 pages

CP 042 Product and Service Requirements

part III|160 pages

Support Procedures

chapter |8 pages

SP 001 Document Control

chapter |3 pages

SP 002 Record Control

chapter |3 pages

SP 003 Maintenance Management

chapter |3 pages

SP 004 Set-up Procedure

chapter |3 pages

SP 005 Internal Communication

chapter |2 pages

SP 006 External Communication

chapter |3 pages

SP 007 Communication with Customers

chapter |6 pages

SP 008 Organisational Knowledge

chapter |5 pages

SP 009 Resource Management

chapter |2 pages

SP 011 Planning for Human Resources

chapter |4 pages

SP 012 Recruitment

chapter |3 pages

SP 013 Induction

chapter |6 pages

SP 014 Training and Development

chapter |4 pages

SP 015 Leave

chapter |3 pages

SP 016 Safety and Wellbeing

chapter |3 pages

SP 017 Promotions and Transfers

chapter |6 pages

SP 018 Disciplinary Procedure

chapter |2 pages

SP 019 Grievance Procedure

chapter |3 pages

SP 020 Performance Review

chapter |3 pages

SP 021 IT Resources, Usage and Security

chapter |5 pages

SP 022 Email, Internet Use & Security

chapter |2 pages

SP 024 Phone, Voicemail, Fax

chapter |2 pages

SP 025 Password Management

chapter |2 pages

SP 026 Virus Protection

chapter |2 pages

SP 027 System Access

chapter |3 pages

SP 028 Back-up and Recovery

chapter |2 pages

SP 029 Service and Support

chapter |2 pages

SP 030 Electronic File Storage

chapter |2 pages

SP 031 Use of IT to Ensure Food Safety

chapter |2 pages

SP 032 Brand Management

chapter |2 pages

SP 033 Promoting and Advertising

chapter |3 pages

SP 034 Marketing Forecast

chapter |3 pages

SP 035 Market Research

chapter |4 pages

SP 036 Budgeting

chapter |4 pages

SP 037 Accounts Payable

chapter |3 pages

SP 038 Accounts Receivable

chapter |3 pages

SP 039 Internal Control

chapter |3 pages

SP 040 Payment of Salaries and Wages

chapter |2 pages

SP 041 Management of Fixed Assets

chapter |2 pages

SP 043 Management of Bank Accounts

chapter |4 pages

SP 044 Management of Credit Cards

chapter |6 pages

SP 045 Control of External Provision

chapter |3 pages

SP 046 Customer Satisfaction

chapter |4 pages

SP 047 Customer Complaints

chapter |3 pages

SP 048 Employee Participation

part IV|63 pages

Assurance Procedures

chapter |3 pages

AP 001 Control of Specifications

chapter |3 pages

AP 004 Analysis and Evaluation of Data

chapter |4 pages

AP 005 Management Review

chapter |5 pages

AP 006 Continual Improvement

chapter |5 pages

AP 007 Identification and Traceability

chapter |8 pages

AP 008 Handling Non-Conformities

chapter |5 pages

AP 012 Internal Audit

chapter |4 pages

AP 013 Corrective and Preventive Action