ABSTRACT
The chapter will describe the notion of organizational reliability. The comprehensive theoretical background will be a basis for the development of the definition and internal structure of the notion. Based on the organizational models’ analysis, it was assumed that there will be three main pillars of organizational reliability: HR reliability, IT reliability and MGT reliability. Each reliability will be shaped by a specific type of reliability capabilities. Two groups of reliability capabilities will be presenting two perspectives: normal and abnormal conditions of organization functioning. One group constitutes Type-1 organizational reliability capabilities—ordinary capabilities, which are necessary and sufficient for the organization to effectively execute day-to-day tasks in normal conditions; at the same time they become insufficient, but are still necessary in abnormal conditions of organization functioning. The second group constitutes Type-2 organizational reliability capabilities—kind of additional/specialized capabilities which are/should be at the disposal of the organization in all operating conditions, but they become necessary for the organization to function in abnormal conditions. Their role in shaping organizational reliability is described as a first step of the ORM development.
