ABSTRACT
Statistical Process Control. A rather imposing term that means to use statistical methods to monitor the steps in a process. While the processes referred to most often are manufacturing processes, SPC is also applicable to the service industries. Any job that has a beginning, steps to be followed and an end, and costs money to perform, can benefit from statistical monitoring of the process. The goals of SPC are to improve and ensure quality and, in so doing, to minimize process costs due to waste as a result of rejects or other causes.
