ABSTRACT
Authority is an awesome responsibility. It must be used judiciously and appropriately. One will have to prove many things early in the managerial career. So it is better to make debate and disagreement a part of the decision-making process with the people. It prevents mistakes, develops better solutions, fosters strong interpersonal communication, and builds support for implementing the final decision. A frequently used management tool is to debate a difficult decision to death. It is a very effective technique, effective in the sense that it can delay a decision until other alternatives are impossible to do. Thus the final decision becomes obvious to everyone. It’s called consensus by delay. Another key role of a boss is to pay attention to people and their reactions. What a manager conveys is often more important than the truth, especially if he doesn’t take the time to say what is true.
