ABSTRACT

Universities and further education colleges are under increasing pressure to provide 'quality' for their students. Quality assurance and development issues affect the staff, resources, administration and culture of an academic institution, yet there is often a lack of clear guidance available to those responsible for implementing best practice.

This book provides practical guidelines for managing academic quality assurance and quality enhancement, outlining best practice from both the UK and the rest of the world. Each chapter addresses the key points, risks and good practice across a wide range of quality issues, drawing explicitly and in detail from the QAA guidance on the Code of Practice, Subject Benchmarks, Qualifications Framework and Institutional Audit.
The material is presented in an accessible and straightforward style, incorporating useful features such as development questions for individual or team review.

A maintained website accompanying this book (www.academicquality.com) contains further useful resources, with updates and supplementary material in this constantly changing area.

chapter |6 pages

Introduction

part 1|49 pages

The quality infrastructure

part 2|182 pages

Managing quality in the context of the QAA Code of Practice

chapter 6|5 pages

The Code of Practice

chapter 7|26 pages

Collaborative provision

chapter 8|16 pages

Students with disabilities

chapter 9|13 pages

External examining systems

chapter 10|9 pages

Academic appeals and student complaints

chapter 11|12 pages

The assessment of students

chapter 12|21 pages

Programme approval, monitoring and review

chapter 14|14 pages

Placement learning

chapter 15|9 pages

Recruitment and admission of students

chapter 16|13 pages

Distance learning

chapter 18|12 pages

Quality issues in foundation degrees