ABSTRACT
This chapter describes how knowledge is applied in performing and managing work. The Share stage retrieves knowledge from the corporate memory and makes it accessible to users. The workforce makes their needs and personal interests known to corporate memory which then automatically distributes any incoming new knowledge to its “subscribers” either electronically. The Apply stage retrieves and uses the needed knowledge in performing tasks, solving problems, making decisions, researching ideas, and learning. In order to easily access, retrieve, and apply the right pieces of knowledge, at the right prices, at right time, in right form, more than a query language is needed. In addition to providing access to human, paper, and electronic sources of knowledge, knowledge usage should also include automatic distribution of knowledge to interested parties — individual employees, organizational units, and even electronic entities. Finally, knowledge can be applied even more indirectly to improve understanding and subsequent performance, flexibility, and adaptability through education and training of the workforce.
