ABSTRACT

This edited volume makes a unique and timely contribution by exploring in depth the topic of strategic communication and COVID-19 from a global perspective. It is widely agreed that effective and timely communication and leadership are crucial to the successful management of any pandemic. With the ongoing and possibly long-lasting impact COVID-19 has had on many aspects of communication and multiple sectors of our societies, it is critical to explore the role of strategic communication in change management during the COVID-19 pandemic and beyond. This book addresses such a need and is thoroughly grounded in rich empirical evidence gained through a global study of COVID-19 communication experiences and strategies.

In the second half of 2020, a transnational team of senior researchers conducted research to investigate COVID-19 communications (COM-COVID-19) in different countries, representing Europe, Africa, Latin America, North America, South America, and Asia. The results presented in this book provide a compelling, current picture of the COVID-19 pandemic and strategic communication globally. Chapters individually explore the national and regional experiences and discuss relevant successes and failures of pandemic communication and specific learning from the 2020–2021 crises. By emphasising the discussion on key communication channels, sources of information, facts and concerns as related to the COVID-19 pandemic, the editors call for actions to develop effective strategies within unique national contexts, which can shed light on global expectations on necessary public health responses and communication.

This book is written for scholars, educators and professionals in communication, public relations, strategic communication and corporate communication. It is also appropriate to use this book as a supplementary text for advanced undergraduate and graduate courses on relevant courses.

part I|12 pages

Introduction

part II|52 pages

Observations and responses from communication professionals around the world

part III|278 pages

Global perspectives on COVID-19 communication

part |20 pages

Asia

chapter 5|18 pages

Assessing COVID-19 communication in China

Communication channels, sources for information and information retention

part |61 pages

Europe – South

chapter 6|23 pages

“I am impressed by how quickly they changed”

The impact of CSR communication initiatives during COVID-19 among millennials in Italy

chapter 7|20 pages

Risk communication and disinformation in Portugal

How media consumption affects the understanding of COVID-19 health-protective messages

chapter 8|16 pages

COVID-19 information seeking in Spain

How media use affects trust in the government

part |50 pages

Europe – North

chapter 9|14 pages

The good, the bad and the ugly

Learning lessons from the UK's COVID-19 communication

chapter |19 pages

Public trust in governments' communicating with intermediaries

Finnish and Swedish governments during the COVID-19 pandemic

chapter 11|15 pages

Experiencing COVID-19 in Denmark, Norway and Sweden

The role of the Nordic Model

part |41 pages

America – South

chapter 12|19 pages

Strategic communication and left-wing populist governments

The paradigmatic case of crisis management due to COVID-19 in Argentina

chapter 13|20 pages

Brazil and the COVID-19 pandemic

Crisis communication management as opposed to public communication

part |20 pages

America – North

chapter 14|18 pages

Factors influencing Americans' preventive behaviours during the COVID-19 pandemic

Lessons for strategic health and risk communicators

part |22 pages

Africa

chapter 18|20 pages

An African perspective of COVID-19 communication

Citizens' perspectives and sense-making of the pandemic in Nigeria