ABSTRACT

Public relations professionals are operating in an increasingly challenging and complex environment. Pressures from outside the organisation include new accountabilities, empowered stakeholders, increased public cynicism and a new communication landscape. Internally, there are increasing demands to demonstrate a strategic contribution, alongside a requirement to coach and counsel senior managers exposed to these environmental pressures.

This revised and updated edition provides a framework to enable public relations professionals to clearly articulate and demonstrate their own contribution to organisational effectiveness, while also setting out the specific capabilities public relations leaders must exhibit to operate at the highest levels of the organisation. This edition further develops the pioneering approach to integrating thinking around public relations, leadership, and strategy. It has been updated comprehensively to address contemporary developments and introduce new research and fresh perspectives from the authors. New to this edition are insights from Chief Executives on what they expect from public relations leaders and a comprehensive set of capabilities which scope the demanding role of professionals at the top of their game.

Concise and practical, this textbook is suitable for MBA and other postgraduate and executive education qualifications in Public Relations and Corporate Communications – especially for those students who wish to pursue a successful career as a professional public relations specialist, able to operate strategically at the top of successful organisations.

chapter 1|10 pages

Introduction

part I|58 pages

The strategic contribution of public relations

chapter 3|12 pages

Leadership and public relations

chapter 4|13 pages

Supporting the chief executive

chapter 5|18 pages

A model of strategic public relations

part II|71 pages

The preoccupations of public relations leaders

chapter 6|11 pages

Contextual intelligence

chapter 7|18 pages

Valuing values

chapter 8|16 pages

The business of ethics

chapter 9|24 pages

Enacting the role

part III|79 pages

The responsibilities of public relations leaders

chapter 10|20 pages

The planner

chapter 11|12 pages

The catalyst

chapter 12|12 pages

The expert technician

chapter 13|13 pages

The internal educator

chapter 14|15 pages

The consultant

chapter 15|5 pages

Continuity amid crisis and change