ABSTRACT

The second edition of Managing Public Relations introduces students to the key concepts and practices involved in the day-to-day running of a PR operation, whether it is a company department, an independent agency, or any organized group focused on PR. The book’s unique approach places the PR function within the broader context of an organization, equipping students with the essential business knowledge, perspective, and skills needed when starting out in their careers. This second edition has been fully updated throughout and includes:

  • Current examples and testimonials from across the globe, as well as updated "Executive Viewpoints"
  • Expanded content on strategic planning, budgeting, and financial statements
  • Detailed commentary on topics relevant to the modern workplace, including remote management
  • Consideration of diversity, inclusion, equity, and access within PR
  • Additional content on the use of analytics and measuring return on investment (ROI)
  • Updated online material, including an Instructor’s Manual that incorporates problem-based questions, example assignments, and activities

A highly practical and comprehensive guide, this textbook should be essential reading for advanced undergraduate and postgraduate students studying public relations management, strategic communications and marketing management.

chapter |10 pages

Introduction

chapter 1|31 pages

Leadership and Management in Public Relations

Two Sides of the Same Coin

chapter 2|24 pages

Team Management

chapter 3|33 pages

Professionalism, Ethics, and Law

The Good Person Representing an Organization Well

chapter 5|42 pages

Operations Tools I

Strategic Plans and Financial Matters

chapter 6|30 pages

Operations Tools II

Performance Measurement, Performance Reviews, and Human Resources Management

chapter 8|19 pages

Client-Centered Communication

chapter 9|31 pages

Business-Development Principles

chapter 11|22 pages

Personal Career-Planning Approaches